Support Hub

How can we help you today?

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Browse Help Categories

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Buyzo Coins

Earning rates, daily limits, and how to apply tokens during checkouts.

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Game Mechanics

Tournament guidelines, milestone high scores, and anti-cheat policies.

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Orders & Shipping

Tracking package deliveries, changing addresses, and handling returns.

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Account Security

Password resets, session data adjustments, and authentication errors.

Frequently Asked Questions

What are Buyzo Coins and how do I get them?

Buyzo Coins are the loyalty points of our platform. You earn them by playing any game inside our dashboard, hitting specific scores, or finishing targeted daily missions.

How much discount can I apply with my coins?

Different items have different coin-eligibility thresholds. When viewing a product profile page, it will explicitly show the maximum percentage discount allowed via coin application at checkout.

Why did my coin balance disappear or reset?

If our security engine detects suspicious packet signatures, script manipulation, or multi-tab scoring irregularities, your session rewards will automatically freeze pending administrative manual inspection.

How long does shipping take for order items?

Standard processing takes 1 to 2 business days. Delivery arrival relies directly on your logistics location and regional carrier assignment schedules. Clear dynamic tracking codes are immediately added to your dashboard profile.

Still need help?

If you couldn't find your answers in our documentation, open a ticket directly with our engineering and operations branch.